Terms of Service

1) Acceptance of Terms

By accessing this website or participating in a LaunchGuard360™ pilot, you agree to these Terms of Service (“Terms”). If your organization signs a separate written agreement (e.g., an MSA or SOW) with LaunchGuard360™, that agreement governs to the extent of any conflict.

2) Use of the Site & Services

• You may use the site and pilot services only for lawful purposes and in accordance with these Terms.
• You agree not to attempt to identify individual feedback providers or circumvent anonymity safeguards.
• During pilots, our standard operating model is paper-first, anonymous collection with rapid neutralization and deletion of raw inputs. See our Security and Privacy pages for details.

3) Pilot / Beta Terms

• Pilots are provided on a limited, evaluation basis to validate sustainment practices with minimal data risk.
• Raw inputs (e.g., paper forms) are processed only long enough to generate anonymized insights, then destroyed.
• No raw data is stored on laptops; any digital transit is ephemeral and deleted after neutralization.
• Output consists of neutralized, aggregated insights suitable for governance review; it is not individualized advice.

4) Privacy & Security

Our processes are designed to avoid collection of personally identifiable information (PII) and protected health information (PHI) during pilots. For more, review our Privacy Policy and Security pages. If your organization requires additional controls, those must be defined in a written agreement.

5) Intellectual Property

• All site content, processes, and materials are owned by LaunchGuard360™ or its licensors and are protected by applicable IP laws.
• Feedback you voluntarily provide (e.g., suggestions about features) may be used by LaunchGuard360™ without restriction or obligation.

6) Acceptable Use

• No reverse engineering, scraping, or attempts to access non-public systems.
• No uploading or adding identifiers to pilot forms (names, emails, MRNs, etc.).
• No use that violates laws or infringes IP or privacy rights.

7) Disclaimers

Services are provided on an “as is” and “as available” basis. LaunchGuard360™ disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Pilot outputs are informational and operational in nature and do not constitute legal, clinical, or compliance advice.

8) Limitation of Liability

To the maximum extent permitted by law, LaunchGuard360™ and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenues. In all cases, LaunchGuard360’s total liability shall not exceed the amount paid (if any) for the pilot services in the twelve (12) months preceding the claim.

9) Indemnification

You agree to defend, indemnify, and hold harmless LaunchGuard360™ from and against claims arising out of (a) your misuse of the services, (b) violation of these Terms, or (c) your violation of any law or third-party right.

10) Suspension & Termination

We may suspend or terminate access to the site or pilot services for conduct that violates these Terms, risks anonymity or data security, or is otherwise unlawful. Upon termination, any surviving provisions remain in effect.

11) Changes to Terms

We may update these Terms from time to time. Material changes will be indicated by an updated effective date. Continued use after changes constitutes acceptance of the updated Terms.

12) Governing Law & Venue

These Terms are governed by the laws of the State of Utah, USA, without regard to conflict-of-law principles. Venue for any dispute shall lie in state or federal courts located in Utah, and you consent to their jurisdiction. If your organization has a separate signed agreement, its governing law/venue terms will control.

13) Contact

Questions about these Terms? Email us at launchguard360@gmail.com.